Chnall Privacy Policy

Last updated: 2024/5/27

Chnall is committed to protecting customer privacy. This privacy policy explains how we collect, use, disclose and protect your information when you use our procurement services. By using our services, you agree to the terms outlined in this policy. If you do not agree to these terms, please terminate your use of our services.

1. Information we collect

We may collect the following types of information:

1.1 Personal information

  1. Name

  2. Address (for shipping and billing)

  3. Email address

  4. Telephone number

  5. Payment information (we rely on PayPal for payment, please refer to the PayPal Privacy Agreement for details)

1.2 Transaction information

  1. Purchase history

  2. Product preferences

  3. Order details (purchased goods, quantity, price)

1.3 Technical information

  1. IP address

  2. Browser type and version

  3. Equipment type

  4. Operating system

  5. Time and date of access

  6. Referring website address

2. How we collect information

We collect information in the following ways:

2.1 Obtain directly

  1. When creating an account

  2. When you place an order

  3. When you contact customer service

  4. When filling out forms or surveys

2.2 Indirect acquisition

  1. When you visit our website, through cookies and similar technologies

  2. From third-party services that provide us with analytics data

3. Use of your information

We may use the information we collect for a variety of purposes, including:

3.1 Service Delivery

  1. Process and fulfill your order

  2. Manage payments and refunds

  3. Provide customer support

  4. Communicate order updates and confirmations

3.2 Improvements and Personalization

  1. Enhance our services and website functionality

  2. Personalize your shopping experience

  3. Analyze usage trends and preferences

3.3 Laws and Regulations

  1. Comply with legal and regulatory requirements

  2. Prevent fraud and enhance security

4. Share your information

We may share your information with:

4.1 Service Provider

  1. Payment Processor

  2. Shipping and logistics companies

  3. Customer service platform

4.2 Affiliates and Partners

  1. Companies that provide complementary services or products

  2. Marketing and Promotional Partners

  1. When required by law or in response to legal process

  2. To protect the rights, privacy, safety or property of us and/or our affiliates, you or others

4.4 Business transfer

  1. If all or a portion of our assets are merged, acquired, or sold, your information may be transferred to the new owner.

5. Data Security

We implement various security measures to ensure the security of your personal information, including:

  1. Sensitive data encryption

  2. Protect servers and networks

  3. Regular security audits and updates

  4. Access control and authentication process

6. International Data Transfer

As a cross-border purchasing agent, your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws, but we take steps to ensure your data is adequately protected, including:

  1. Use standard contractual clauses approved by relevant regulatory authorities

  2. This agreement shall be governed by Chinese laws. If there is any conflict with the laws of your country/location, it shall be governed by the effective laws of your country/location.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  1. Access the personal information we hold about you

  2. Request to correct or update your information

  3. Delete your personal information

  4. Restrict or object to the processing of your information

  5. Transfer of your data to other service providers

  6. Withdraw your consent at any time

To exercise these rights, please contact us via email.

8. Retention of your information

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information when you visit our website. This helps us improve our services and provide a better user experience. You can manage your cookie preferences through your browser settings.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

11. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

[Company name]